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Managed IT support

Fewer interruptions to your work

Managed IT support

What Geletron offers you

IT support is essential for every office. Our service is built for small and medium businesses that need full or partial management of their IT infrastructure. It runs on a subscription basis, so you can plan your monthly IT costs and choose the right technology for your business.

Our managed IT support is a complete service configured around the needs and structure of your company. It lets you focus on your core business without the risk of technical failures, downtime or data loss.

You get an outsourced IT department of qualified specialists who work professionally and explain everything in plain language.

Trusted partner

Full transparency, long term relationships and real care for every client.

Complete solution

We cover everything related to IT support and the technology growth of your business.

Expert advice

An experienced team and a network of partners to solve every case.

Proactive approach

We anticipate problems with your equipment and take preventive action.

Fast response

Our response matches the urgency of each incident, as agreed in the SLA.

Data protection

We care for the security of your whole business and of every single device.

What the IT support plan includes

The Geletron subscription plan is one complete package of services that have proven their value in practice. The monthly subscription starts from 30 € per user, and support for your network and server from 150 €. The minimum monthly fee is 400 €. Prices exclude VAT.

A service level agreement (SLA) with response times based on how serious each incident is. Urgent problems that stop the whole company get a response within 1 hour during business hours.

Best practices for your size and industry: updates, antivirus protection, data backup and more.

Unlimited on site visits when hardware repair or setup is needed.

Unlimited remote access to fix software problems quickly, without waiting.

Additional technical work outside business hours for planned activities.

A monthly credit of hours for consulting, new technologies or extra services you request.

An objective yearly assessment of your IT environment with recommendations for its development.

A monthly report on everything that happened: completed work, incidents and the condition of your devices.

Up to date technical documentation, inventory of devices and licenses, network structure and processes.

We deal with your external providers when needed: internet providers, hosting companies, manufacturers and others.

Advice and help when buying IT assets: hardware, software, licenses and cloud services.

Frequently asked questions

We work with one complete subscription plan, without tiers that leave important work out. The price starts from 30 € per user per month. Support for your infrastructure, such as network and server, adds from 150 € per month. The minimum monthly fee is 400 €. For example, an office with 10 employees, a network and a server starts from 450 € per month.

Prices exclude VAT. We confirm the exact amount after a free review of your IT environment.

Response time depends on how urgent the issue is. We assess two things: the impact on your business and the number of affected users. When a problem stops the whole company, we respond within 1 hour during business hours.

No. It is designed for small and medium businesses that want a professional IT department without building one in house.

Yes. We work with clients from many industries and coordinate with the vendors of their specialized software and equipment when needed.

Yes. We start with a review of the current state, document devices, access and licenses, and take over support without interrupting your work.

The fee covers all regular activities in the contract. New systems, migrations and other projects get a separate quote.

Yes. We also offer prepaid hour packages, an IT specialist on demand and one off computer services.

Yes. We help you check whether your company falls under the Cybersecurity Act (NIS2) and put the required technical and organizational measures in place as part of the support.

We start with a short call about your current problems, needs and plans. Then we review your systems and prepare an accurate quote for your business.

Send us an inquiry

Tell us how many people work in your company and what you need. We reply within one business day and start with a free review of your IT environment.

All contact details