Privacy Policy

This website www.geletron.com is owned and managed by the company "GELETRON" EOOD. We understand that as a visitor to our Website, you may have questions about the information you provide to us and how we process it.

As we respect your right to keep your personal information and data private, with this Privacy Policy we would like to explain to you what information we collect on the Website and how we use it. This privacy policy applies only to information collected through this Website and does not apply to information collected and processed by "GELETRON" EOOD on the basis of other lawful methods, subject to another type of regulation and expressly stated in section

General terms and conditions.

Keep in mind that your use of this Website is also subject to compliance with the Terms of Use of "GELETRON" EOOD websites and the services provided through them.

Information we collect

In the event that you have chosen to register on our Website and use the online services provided through it, you are required to provide certain personal data, such as name(s), telephone number, e-mail, address according to an identity document and other personal information according to the specifics of the service or your request. The collected information is processed by "GELETRON" EOOD solely for the purpose of providing the services requested by you, requests/orders submitted by you and establishing contact with you, as our customers.

You are not required and we do not require you to register or provide personally identifiable (personal) information in order to view our Website or to access most of its content.

In the event that you, at your own discretion and discretion, publicly announce your personal data, specific details about you or other information about you and your actions on the publicly accessible sections of the site, you should know that the Law does not apply to this information for the protection of personal data and accordingly the company "GELETRON" EOOD is not responsible for it.

Purposes for which we use the collected information

Purposes for which we use the collected information.
We use the collected information to manage and fulfill your requests for products or services, to provide you with the comprehensive service you need, as well as to collect the amounts due for the products and services used; providing technical support for our site; preparation of proposals for the conclusion of contracts; sending goods by courier services; transaction rejection service; to evaluate your request for services; notification of everything related to the products and services you use with us, sending various notifications, notification of problems, errors or to respond to requests, complaints, suggestions submitted by you; preparation of aggregated statistical information about our sales, services, customers, analysis of customer history and preparation of a user profile with a view to determining a suitable offer for you; detect and/or prevent illegal actions or actions contrary to our terms of service; evaluate and measure the effectiveness of our advertisements, as well as offer you advertising content that is adequate to your needs; research and analyze customer usage of our services, based on anonymous or personalized information, to identify key trends, improve our understanding of our customers' behavior, and collaborate with third parties to develop new services for our customers.

Your rights in relation to the processing of your personal data

Right to information: You have the right to request information from us about whether and to what extent we process personal data.

Right to rectification: In the event that we process incomplete or wrong/erroneous data, you have the right, at any time, to request that we correct or supplement it.

Right to erasure: You may request the erasure of personal data relating to you in the event that we process such data without a legal basis. Please note that there may be reasons why deletion may not take place immediately due to a regulatory requirement to retain data.

Right to restriction of processing: You can request the restriction of personal data being processed if:

you dispute the accuracy of the data, for the period in which we have to verify its accuracy; or
the processing of the data is without legal basis, but instead of deleting them, you want their limited processing; or
we no longer need this data (for the specified purpose), but you need it for the establishment, exercise or defense of legal claims; or
you have filed an objection to the processing of the data, pending verification of the administrator's legal grounds.
Right to data portability: You can ask us to provide the personal data you have entrusted to our care in an organized, orderly, structured, generally accepted electronic format if:

we process the data according to the contract and based on the declaration of consent which can be withdrawn or on a contractual obligation and
processing is done automatically
Right to object: In the event that we process data for purposes/tasks, a task of public interest or in the exercise of official powers granted to us, or we have indicated that the processing of the data is for our legitimate interest, you can object to the processing of the data.

Right to appeal: In case you believe that we are violating Bulgarian or European legislation, please contact us to clarify the issue. Of course, you have the right to file a complaint with the regulatory authorities within the EU and the Republic of Bulgaria in the institutions responsible for protecting personal data.

More information about storage periods, with whom we share personal data and why, when and why we use automated algorithms can be found in the "Policy for the protection of personal data of "GELETRON" EOOD published at www.by-surprise.com

Campaigns, games and promotions

There may be announcements on our Website about competitions, games and/or promotions in which you can participate, as well as references to such initiatives (for example on Facebook). We only use the information you provide to contact you if you have agreed to participate in these initiatives.

Information collected through cookies On this page below you will find information about what cookies are, how they are used by GELETRON EOOD, for what purposes and how you can manage them for this Website and other related sites.

Cookie Policy

Use of cookies

"Cookies" are short text files or small packages of information that are stored by the Internet browser of your terminal device (computer, tablet, laptop or mobile phone) when you visit various sites and pages on the Internet. The main purpose of cookies is to make the user recognizable when he returns to the Website. Some "cookies" also have a more specific application, such as to remember the user's behavior on the site and facilitate the user's use of the Website. More information about how cookies work can be found on the Internet.

How are cookies used on this Website?

We use cookies on this Website primarily to facilitate the site's usability, improve its performance, and store information about user behavior. No personal data is stored in this process, i.e. through the "cookies" of the site by-surprise.com. cannot identify you as an individual, therefore the Personal Data Protection Act does not apply to the collection of this information. The information collected by cookies is usually used in an aggregated form for the purpose of analyzing the user behavior of the Website, which allows us to improve the functionality of the site, user paths and the content used.

What cookies are used on this Website?

Session cookies

This type of "cookies" makes it easier for you to use the site, as they store information temporarily, only within the session of the used browser. Typically, the information that is stored through them is what products you have added to the e-shop cart, which pages of the site you have visited and how you arrived at certain information. These cookies do not collect information from your end device and are automatically deleted when you leave the Website or terminate your browser session.

Persistent cookies

They enable us to store specific browsing information, such as analyzing site visits, how you reached the Website, what pages you viewed, what options you selected, and where you went through this Website. Tracking this information enables us to make improvements to the Website, including correcting errors and expanding content. The storage period of this type of "cookies" varies according to their specific purpose.

Third Party Cookies

Our Website contains links to other sites or embedded content from other sites, for example from Facebook, YouTube, Twitter, Google+, LinkedIn. It is possible that when you visit these sites or open their content, cookies from these websites are stored on your end device. It is these "cookies" that are defined as "third-party cookies", as "GELETRON" EOOD has no control over the generation and management of these "cookies". For this reason, we advise you to look for information about them and how they are managed on the respective third-party websites.

How can I manage this Website's use of cookies?

All browsers allow the management of cookies from a specially created folder on your browser. You can block the receipt of cookies, delete all or part of them or set your preferences regarding the use of cookies before initiating a visit to www.by-surprise.com. Please note that deleting or blocking cookies may adversely affect the functionality of our Website and therefore your user experience on it.

Turn off or block cookies

Controlling, turning off or blocking cookies is managed by your browser settings. Below you will find links to helpful information on the Internet about how to control cookies in different types of browsers. Keep in mind that the complete prohibition of the use of all "cookies" may reflect on the functional presentation of the site, its efficiency and the accessibility of certain information.

All cookies used on this Website are deleted/deleted automatically after a certain period of time. This period varies up to 365 days depending on the purpose of the particular "cookie".