Computer support

Reduce the interruptions of
the work process

компютърна поддръжка

Компютърна и ИТ поддръжка са необходими за всеки офис. Нашата услуга е насочена към малки и средни фирми, които имат нужда от пълно или частично управление на своята IT инфраструктура. Изпълнява се на абонаментен принцип, така че планирате месечните разходи за поддръжка на компютърната техника и избирате най-изгодното за вашия бизнес технологично решение.

Нашата абонаментна компютърна поддръжка представлява цялостно решение, конфигурирано според нуждите и структурата на вашата компания. Това ви дава спокойствие да се фокусирате върху основната си дейност, без риск от техническа неизправност, прекъсвания на работните процеси или загуба на данни.

Разполагате с изнесен ИТ отдел от квалифицирани IT специалисти, които имат професионален подход и обясняват всичко на разбираем за вас език.

What does Geletron offer you?

Компютърна и ИТ поддръжка са необходими за всеки офис. Нашата услуга е насочена към малки и средни фирми, които имат нужда от пълно или частично управление на своята IT инфраструктура. Изпълнява се на абонаментен принцип, така че планирате месечните разходи за поддръжка на компютърната техника и избирате най-изгодното за вашия бизнес технологично решение.

Нашата абонаментна компютърна поддръжка представлява цялостно решение, конфигурирано според нуждите и структурата на вашата компания. Това ви дава спокойствие да се фокусирате върху основната си дейност, без риск от техническа неизправност, прекъсвания на работните процеси или загуба на данни.

Разполагате с изнесен ИТ отдел от квалифицирани IT специалисти, които имат професионален подход и обясняват всичко на разбираем за вас език.

Contact us to learn more.
+359 882 997 383

What does the plan include?
ИТ поддръжка и управление?

The Geletron subscription plan is created as a single, comprehensive package, including a configuration of services that have proven their effectiveness and real benefit to the business in our practice.


Service Level Agreement (SLA) and response strictly tailored to the importance of each incident that occurs.

Прилагане на най-добрите практики според големината и дейността на организацията – aктуализации, антивирусна защита, архивиране на данни и още.

Неограничени посещения на място при нужда от хардуерен ремонт или настройка.

Неограничена дистанционен достъп за бързо отстраняване на софтуерни проблеми без изчакване.

Provision of additional technical support for planned activities outside working hours.

Включен кредит с часове за консултации, внедряване на нови технологии или допълнителни услуги поискани от клиента.
Обективена оценка на текущото състояние на ИТ средата – предоставяне на препоръки за използване и развитие на технологиите в компанията.
Monthly report of all events for the maintenance period - activities performed, incidents that occurred, device status.

Поддържане на актуална техническа документация, инвентаризация на устройства, лицензи, мрежова структура и процеси.

Taking on the interaction with external suppliers when assistance is needed - internet providers, hosting companies, manufacturers, and others.
Консултации и съдействие при придобиване на ИТ активи, включително хардуер, софтуер, лицензи, облачни услуги и други.

Separating services into several plans often leads to compromises – inadequate security, delayed response, or lack of key activities that remain outside the scope of the chosen solution.

Our customers share their impressions

Абонаментна компютърна поддръжка

As a fast-growing company with a focus on R&D and high-tech manufacturing, for us at IPS, quality IT infrastructure and its impeccable maintenance is a top priority.
We are connected with the Geletron team by a correct partnership and trust, which we count on maintaining in the future. We have delegated to Geletron both the overall computer support and the reliable storage of operational and strategic data.
At the very beginning of our cooperation, they were able to propose and implement comprehensive optimization solutions, for whichwe are very grateful to them.
The results of the mutual work between IPS and Geletron speaks for itself - increased efficiency, security and a positive change in the company's IT culture.

I recommend them!

Alexander Rangelov - CEO, International Power Supply

Our market niche – party wear production – is specific and we need to be careful, disciplined and far-sighted in terms of information in order to develop. For a long time, our company took care of system administration itself, or rather, the small tasks of preparing computers for employees. Of course, after many failures due to misunderstanding of technologies, combined with our rapid growth, IT management became difficult and that is why we turned to professionals. Geletron provided our employees with the necessary IT support unit and practically took over the entire management and maintenance of computers and infrastructure. They imposed the best practices and security measures. The team gives us peace of mind and we can focus on our business.

Chavdar Dobrev - manager, BADINKA
IT поддръжка

For us, Geletron is a brand that we chose after an already established 10-year partnership and trust with its owner. The nature of our work - architecture and design - requires the use of powerful computer configurations and specialized software for graphic design, 3D design and architectural (CAD) programs. This imposes specifics in IT support and increased requirements for computer specialists. Sometimes we even depend on their technical solutions to protect the information we handle. And that's exactly why we thank Geletron - for staying with us and supporting us even in the most critical moments for the company.

It's more than a partnership, it's a business friendship!

Architect Yancho Angelov, Creart BG
IT поддръжка

For several years, the Geletron team has been maintaining the computer systems in our office. We are satisfied that the IT service of our business is in their hands and it is at a very high level. They always respond quickly, explain carefully, try to offer us approaches that work for us and do not complicate the processes. We are confident that our company information is securely stored. 

We have already recommended Geletron and will continue to do so.

Veselina Tsvetkova - Manager, Bai Surprise
компютърна поддръжка

We have been working with Geletron for more than 3 years.
We had bitter previous experience with IT companies and it took time to fully trust them.

We rely on them for the maintenance of computer equipment and assistance to our employees.
We have given them a vote of confidence in how our systems are managed, both in our head office and in the production facility.
We care about the quick response and high quality of the services, because they are directly related to our activity.
Geletron meet all our requirements.
We are satisfied with the established partnership.

Ivelina Mancheva - Administrative Director, Neofarm Bulgaria

We have been officially working with the Geletron team since April 2024. After two years of negotiations, we were able to sign a maintenance contract. We were disenchanted with our previous supplier and needed time to trust again.

With Geletron we achieved a bundled subscription support offer and they went above and beyond to meet our high demands to bring IT systems up to best standard. They seriously increased the level of security and trust among the more than 50 employees in the country and another 20 abroad - in case of a problem, people started directly looking for the Geletron team, which was practically impossible with the previous support company. Now the difference is visible.

Geletron currently supports all our systems in the office, in production and in our logistics center.

From the beginning until today, we have received from the Geletron team extremely professional and competent assistance in our joint work. 

Albena Angelova - manager, ARISE Co
Изграждане на мрежа

Geletron are kings of smart technical solutions with proven effectiveness! We have turned to them several times for expert advice and subsequent implementation of the improvements. They made a special network solution for us with a built-in VPN network, which guarantees us security and convenience at work. Thanks to them, we now have an organization of file sharing through a special device and a data archive so that there are no losses.
You guys are great!

The Ready for Life team, Ready for Life
IT услуги

Geletron specialists are really on the level and they are people with big hearts. We started working together on a project basis, where the estimated budget for computer support was symbolic. However, this was not at the expense of quality at all, and what they did far exceeded our initial arrangements. For us as a civil organization, it is important that the administrative costs are minimal, so that the funds can go directly to the children with whom we work in our programs. We are very grateful that with the help of Geletron we are able to fulfill this mission.

Rositsa Petrova - Executive Director, Foundation for children at risk around the world
компютърна поддръжка

We met Geletron in a series of problematic situations that we did not have the resources to deal with. Due to an accident in the computer network at the medical facility, the possibility of receiving patients was suspended. The timely response of the Geletron team made this period as short as possible. Subsequently, on their recommendation and with their implementation, the entire computer network was reconstructed without interrupting our work.
For any IT questions, we only turn to Geletron!

Vladislav Nikolov - System Administrator, "Laura" Medical Center

Scope of support

Contact us to learn more.
+359 882 997 383

Our customers share their impressions

компютърна поддръжка

We have been working with Geletron for more than 3 years.
We had bitter previous experience with IT companies and it took time to fully trust them.

We rely on them for the maintenance of computer equipment and assistance to our employees.
We have given them a vote of confidence in how our systems are managed, both in our head office and in the production facility.
We care about the quick response and high quality of the services, because they are directly related to our activity.
Geletron meet all our requirements.
We are satisfied with the established partnership.

Ivelina Mancheva - Administrative Director, Neofarm Bulgaria
Абонаментна компютърна поддръжка

As a fast-growing company with a focus on R&D and high-tech manufacturing, for us at IPS, quality IT infrastructure and its impeccable maintenance is a top priority.
We are connected with the Geletron team by a correct partnership and trust, which we count on maintaining in the future. We have delegated to Geletron both the overall computer support and the reliable storage of operational and strategic data.
At the very beginning of our cooperation, they were able to propose and implement comprehensive optimization solutions, for whichwe are very grateful to them.
The results of the mutual work between IPS and Geletron speaks for itself - increased efficiency, security and a positive change in the company's IT culture.

I recommend them!

Alexander Rangelov - CEO, International Power Supply

Our market niche – party wear production – is specific and we need to be careful, disciplined and far-sighted in terms of information in order to develop. For a long time, our company took care of system administration itself, or rather, the small tasks of preparing computers for employees. Of course, after many failures due to misunderstanding of technologies, combined with our rapid growth, IT management became difficult and that is why we turned to professionals. Geletron provided our employees with the necessary IT support unit and practically took over the entire management and maintenance of computers and infrastructure. They imposed the best practices and security measures. The team gives us peace of mind and we can focus on our business.

Chavdar Dobrev - manager, BADINKA

We have been officially working with the Geletron team since April 2024. After two years of negotiations, we were able to sign a maintenance contract. We were disenchanted with our previous supplier and needed time to trust again.

With Geletron we achieved a bundled subscription support offer and they went above and beyond to meet our high demands to bring IT systems up to best standard. They seriously increased the level of security and trust among the more than 50 employees in the country and another 20 abroad - in case of a problem, people started directly looking for the Geletron team, which was practically impossible with the previous support company. Now the difference is visible.

Geletron currently supports all our systems in the office, in production and in our logistics center.

From the beginning until today, we have received from the Geletron team extremely professional and competent assistance in our joint work. 

Albena Angelova - manager, ARISE Co
IT поддръжка

For us, Geletron is a brand that we chose after an already established 10-year partnership and trust with its owner. The nature of our work - architecture and design - requires the use of powerful computer configurations and specialized software for graphic design, 3D design and architectural (CAD) programs. This imposes specifics in IT support and increased requirements for computer specialists. Sometimes we even depend on their technical solutions to protect the information we handle. And that's exactly why we thank Geletron - for staying with us and supporting us even in the most critical moments for the company.

It's more than a partnership, it's a business friendship!

Architect Yancho Angelov, Creart BG
Изграждане на мрежа

Geletron are kings of smart technical solutions with proven effectiveness! We have turned to them several times for expert advice and subsequent implementation of the improvements. They made a special network solution for us with a built-in VPN network, which guarantees us security and convenience at work. Thanks to them, we now have an organization of file sharing through a special device and a data archive so that there are no losses.
You guys are great!

The Ready for Life team, Ready for Life
компютърна поддръжка

We met Geletron in a series of problematic situations that we did not have the resources to deal with. Due to an accident in the computer network at the medical facility, the possibility of receiving patients was suspended. The timely response of the Geletron team made this period as short as possible. Subsequently, on their recommendation and with their implementation, the entire computer network was reconstructed without interrupting our work.
For any IT questions, we only turn to Geletron!

Vladislav Nikolov - System Administrator, "Laura" Medical Center
IT поддръжка

For several years, the Geletron team has been maintaining the computer systems in our office. We are satisfied that the IT service of our business is in their hands and it is at a very high level. They always respond quickly, explain carefully, try to offer us approaches that work for us and do not complicate the processes. We are confident that our company information is securely stored. 

We have already recommended Geletron and will continue to do so.

Veselina Tsvetkova - Manager, Bai Surprise
IT услуги

Geletron specialists are really on the level and they are people with big hearts. We started working together on a project basis, where the estimated budget for computer support was symbolic. However, this was not at the expense of quality at all, and what they did far exceeded our initial arrangements. For us as a civil organization, it is important that the administrative costs are minimal, so that the funds can go directly to the children with whom we work in our programs. We are very grateful that with the help of Geletron we are able to fulfill this mission.

Rositsa Petrova - Executive Director, Foundation for children at risk around the world

Frequently Asked Questions

Incident response time is defined by internal processes and depends on the classification of the specific case. We assess urgency according to two main criteria – the degree of impact on the business and the number of affected users. This approach allows us to prioritize critical issues and respond adequately to the real situation.

Yes, we work with clients from various industries who use a variety of specialized software and hardware. We provide technical support in coordination with relevant suppliers and manufacturers when needed. Our commitment is to assist, even when communication with third parties is required.

With us, it's not just about support, it's about long-term partnership.
We work with a focus on stability, proactivity and timely response to provide a reliable IT environment and peace of mind for your business. We believe in relationships built on trust and real care.

No. The service is specifically aimed at small and medium-sized businesses that want to take advantage of the capabilities of a professional IT department without the need to build an internal one, which allows for cost optimization.

Our IT management and support services ensure continuous system monitoring, regular updates, and threat protection. We also assist with employee training, regulatory compliance, and implementation of best practices in information security.

If you're experiencing recurring technical issues, delayed support, or concerns about data security, it's probably time to consider switching to a subscription IT service. With us, the process starts with a free consultation, where we'll analyze your current situation and provide clear guidance.

The price is determined based on the number of users, the infrastructure used (servers, network devices), the complexity of the configurations, the required level of security, the degree of risk and other technical parameters. We also include management, monitoring and protection software. All this forms a monthly subscription fee tailored to the client's needs.

The subscription fee covers all regular activities stipulated in the contract. If additional services or projects are required – for example, implementation of new systems, migrations, changes in technologies or specific changes upon request – a separate offer is prepared depending on the scope.

The process includes a preliminary conversation with the client to clarify current issues, needs, and future plans. We then perform a technical review of the systems and an analysis of the environment to prepare an accurate and substantiated offer tailored to the specific business.

In case you have specific requirements beyond the scope of the offered plan, we are available to develop a customized solution, fully tailored to your needs.

 

 

Submit an IT support request,
we will contact you as soon as possible.
+359 882 997 383

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