In crises like the current one, companies are forced to urgently reconsider their technical capabilities to operate effectively in remote mode. The need to use databases without compromising on information security, is of particular priority.

And it's no secret that some small and medium-sized businesses are unprepared with solutions and a timely response. The problems associated with the unknown and the reduced performance in the economy are already a fact. But what can be done? How to avoid future losses as a result of an inefficient work environment and how to optimize the process?

Above all, it is necessary to rethink the possible risks and the overall IT management and support that have been operating until now. And to start somewhere, here are some operational questions to help you realistically assess how prepared you are to handle this and subsequent critical situations.

Key questions for every business

• Do you know how to prioritize IT tasks so that attention is paid to the most important things for the company in a crisis situation?
• Do you have a VPN remote work solution?
• Can the built infrastructure in the office take the full load of remote work?
• Do you have the necessary equipment to provide to your employees?
• Are you reassured that you have control over the actions of your employees when they work from home?
• Do you have documented instructions on how employees can access necessary resources, how to change their passwords, or how to respond in the event of an incident?
• Can you seamlessly continue email and phone communication with customers and suppliers if your employees are working from home?
• Are you able to outsource some of your systems to the cloud?

One or more negative answers already point to a strong need to take action. Is there anyone to help you? With whom would you consult which technical solution is most suitable for your company? Do you have a trusted IT provider who would assist you in a critical situation where a quick and quality response is essential?

Anchor points

In almost all cases, an effective option is to approach an IT company to outsource part of the systems maintenance and use as a local consultant. This solution can help you optimize your costs, reduce system outages and be more prepared in the event of an incident. In this way, you will be able to anticipate moves in the event that your IT specialist falls ill and is unable to perform his duties.

As an external IT service provider, we are well aware of the benefits of the outsourced solutions we offer. Our customers too.

Let's summarize, not for advertising purposes, but with the desire to help you build your own, reasoned opinion and make informed choices.

Advantages of choosing an external provider for IT services

More efficient and reliable operational activities

In a critical situation, most IT staff in the company are overworked or do not have the professional capacity to comprehensively cover the problem. This can cost you a lot. If you partner with a computer support company to assist you, such case studies would not be relevant.

Improved security and regulation

Your IT support partner has the necessary tools to proactively and timely detect and prevent security breaches, problem escalation, or failed data backups. Also, for some businesses such as healthcare, legal services, the IT provider can assist in the proper implementation of regulations - GDPR, HIPPA and others.

Optimal costs and returns

Many business owners are unaware of how much they can save by partnering with an IT service provider. Especially when maintaining systems whose downtime is critical to production. Also, the flexibility of an outsourcer as the business expands or contracts is a serious financial advantage. Which wouldn't be possible when hiring in-house IT staff.

Freelance IT staff to work on strategic projects

Working with an external IT service provider provides the peace of mind that your internal IT team can concentrate on work where it is more competent and needed – for example, managing internal company-owned systems such as CRM or ERP. The specialization of the external supplier will ensure a high level of service, incl. the implementation of niche services such as e-mail migration to the cloud (Microsoft 365), etc.

The critical situations in which the company's IT system can be placed are diverse.

Sometimes, such a development can be predicted and never actually happen. Proper storage and archiving of data, maintenance of infrastructure reliability, as well as quality protection. These are just some of the preventive measures that ensure the smooth running of the work process related to IT systems. Of course, the state of emergency could not have been foreseen. In such an environment, businesses invested in long-term IT support they have one less problem. And many more opportunities to move forward.

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