Technology Business Review

If you've ever dealt with an IT department, specialist, or outsourced contractor, the phrase "technology business review" should be well known to you. This analytical process of evaluating certain parameters of your IT company systems has a preventive purpose - to eliminate potential security risks, as well as to introduce technological improvements in this direction. Something like a pill for everything, as long as you take it on time.

If you are getting acquainted with the service from this text, then it is time to contact Geletronto make it easier for you to navigate the complex maze of IT and technological interconnections and have a secure environment in which your business can operate successfully. Without a "green recipe" and completely in harmony with today's technological world.

What is a technological review and is its foundation stable in our country?

Here is the place to let you in on a little secret – one of the main reasons why businesses partner with us is to quickly resolve their IT problems. The technology business review is a foundation that creates a solid foundation in achieving this ultimate goal. And it is far from the only one. Also, sometimes it turns out to be relatively distant – if this type of activity has not been the subject of systematic care and attention back in time.
A technology business review is fully tailored to the company's profile, as well as the specific goals you have set for yourself. It is a process of looking at the IT systems and processes in a given company from all sides, noting potential risks and weaknesses, and drawing a roadmap that paves the way for overcoming them in an easy and coherent way.

A similar review conducted by Geletron is based on IT best practices and includes a simplified version of the cybersecurity controls provided by Center for Internet Security. It is carried out whenever we start working with a new client, to understand where we are starting from and where we want to go. It is also part of the ongoing maintenance of your computer systems, software and their integration. With it, we establish satisfaction, analyze operational interaction mechanisms with which to optimize time processes. In our practice, we carry out a technological business review with different periodicity - from 1 to 3 times a year, depending on the needs of the specific client.

Why is it necessary to conduct a periodic review of technologies?

After everything described so far, and even if a technology business review has already been conducted in your company, the question is rhetorical. We summarize the reasons that escalate the need for it as follows:

– due to rapid technological change – we assess the current state of IT systems, as well as plan the implementation of new technologies and solutions

– to protect against new threats – we assess risks and implement adequate protection measures according to the activity and size of the business

– aging hardware – we review the current state of the hardware and prepare recommendations by level of importance

– unsupported software – offering alternative solutions for software whose support is about to be terminated, or in case it is vulnerable

– the state of the infrastructure – we outline a realistic picture of how effective and reliable the IT infrastructure (network, server, cloud services) is and what can be optimized

– strategic development of the company – Roadmap

– in order to plan in a timely manner budget to introduce the necessary changes

The Technology Business Review is a process that takes between 3 and 7 days of almost non-stop work by our team. We summarize the results in a comprehensive report that includes information on system uptime, response time, and any issues that need to be fixed, as well as the progress of any ongoing projects that are being implemented.

We prepare specific indicators (KPI) – quantitative measures of the joint work in the context of the company's business goals. Results are measured by numbers, and numbers drive business initiatives. The best way to show our clients the value of the results we have achieved as partners is by discussing specific data, events, parameters.

We visualize the process of incoming requests (tickets) for IT services as a principle and volume. We measure the number of open tickets (inquiries in the event of a situation) against closed tickets and the time required to resolve specific problems. Speed and dialogicity are the distinctive combination that is always evaluated positively.

Technology Business Review – and then what?

We present all the information on meeting with all stakeholders. The Technology Business Review meeting is a feedback forum where collaborative activities can be proactively discussed and subsequently improved. It should be attended by key decision makers who have signed the Managed Services agreement. Typically, from large hierarchical structures, general managers, department heads, technical account managers are present. After all, they approve the technology roadmap for the next steps, right?

Whether your IT structure is managed internally or you rely on an external provider, these meetings are crucial to keeping everything on track. These days, technology infrastructure is vital, so make sure the entire team is working in coordination.

In fact, meetings resulting from a technology business review have a distinct added value. It is at these meetings that, in addition to current issues, topics such as:

– personnel changes (hiring, staff reduction, etc.)
– strategic changes in business – mergers, acquisitions
– changes in business processes – increasing working capacity, system upgrades, extensions
– changes in legislation and regulatory measures
– changes in the physical structure of the organization

Why is all this happening? The goal of your IT partner is to support the IT security of everything you do. Any change in the way the company's core activities are organized can significantly change the basic parameters of the system's IT practices. A newly hired employee, for example, brings with him the need for integrations depending on the unit he falls into. And this is just a small touch of the overall work in terms of IT and cyber security.

Like in the palm of your hand

A person, no matter how well he lives, sooner or later meets with doctors. It would be great if the reason was prevention, not illness, and the approach was holistic – covering all visible and potential needs. In the world of IT, it is exactly the same. If you take regular and timely care of the digital life of your business and its healthy system environment, the likelihood of ending up with an unpleasant technological diagnosis is minimal. And a technological business review is among the fundamental care for well-being. As a natural nutritional supplement – useful in the right dose and only if you are still healthy.